Feature Article: Demographics: Incomes, Genders, Buying Habits, Ethnicities, etc.

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Imagine practicing archery blindfolded, or hunting with your eyes closed. Not that easy, if not impossible without seeing your target. The same concept can be applied to your business. Whether you are a business owner or thinking about opening a store, your business plan must include the following objectives: research and learn as much as… Read more »

Feature Article: Customer Q&A: Hotel Gelato & Fiasco Gelato: Canadian Flavor to Savor

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Gelato’s undeniable popularity is international. It’s Europe’s crowned artisanal frozen delicacy, and North America is becoming more and more saturated in the sweet waves of authentic gelato and delightful swirls of soft serve. The magnitude of the dessert’s notoriety has gained a solid presence inside the borders of our northern neighbor, Canada, thanks to flourishing… Read more »

Part 4: PreGel America: A Culture of Excellence. A Resume of Success

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To Provide exceptional Resources that Encourage unique and inspirinG experiences, Enriching the Lives of our customers and their communities. This is the mission statement of PreGel AMERICA, the U.S. branch of PreGel’s specialty dessert ingredients global empire headquartered in Reggio Emilia, Italy. In 1967, Dr. Luciano Rabboni was moved by the struggles of gelato makers… Read more »

It’s All in the Presentation

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“Buy One Get One,” “Free!” and “For a Limited Time” are all promotional phrases seen everyday. From posters and commercials to emails, they have become part of the general population’s purchasing decisions and experience for years. Promotions are a great way to get new customers to try what you have to offer, or to keep… Read more »

The Sweeter Side of Vegetables

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Pushing peas around the dinner plate and sneaking Brussels sprouts to the family pet have both been despairing and time-consuming activities at numerous American dinner tables throughout the years. Such traditional behavior could be due to the average American consumer not associating vegetables as a “mouthwatering treat,” but a “boring obligation” to be endured for… Read more »

Part 2: PreGel America: Your Passion. Our Education.

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In 2002, an acorn began to grow in the land of opportunity, when PreGel established its North American headquarters within the southeastern state of North Carolina, USA. Shortly after, PreGel AMERICA’s Professional Training Center (TC), which epitomizes its credo “Your Passion. Our Education.,” began churning out thousands of highly informed budding entrepreneurs and established business… Read more »

Part 1: An Acorn is Planted in the Land of Opportunity: PreGel AMERICA Begins

First, imagine a dream as the seed of an acorn; and to make that dream sprout it would need to be nurtured with the water and oxygen of resolute ambition combined with unrelenting will. Now visualize a young, thirty-two-year-old Italian man armed with a wealth of knowledge and passion about the Italian delicacy that shaped… Read more »

Turn the Off Season ON

Off Season

The first step to understanding how to deal with your own off-season is trying to determine what people want when they don’t want what you are selling. I bet you veteran business owners can recognize the last day of your busy season. Or more accurately, you can probably pinpoint the first day of your slow… Read more »

Feature Customer Q&A: The Central Region: America’s Axis of Flavor

Mandola's Italian Market

Imagine welcoming smiles and diverse menu options that display mouthwatering pictures of epicurean delights alongside sumptuous meal descriptions. Add to that the irresistible visuals of adorable children enjoying a cone of gelato, or an inspiring view of pride-filled owners living their dream realized—these are the images that one sees through a virtual visit to European-style… Read more »

Reevaluate Your Business: PART 4: Building Local Press Relationships & Media Buys

News Media

The previous three articles in this series explored trouble areas in every business including location problems, involving customers to give them a sense of value, and utilizing social media to promote your business in the digital world. Last, but not least, we look at how to incorporate press and advertising: which outlets are relevant, how… Read more »

Reevaluate Your Business: Part 3: Involving Your Customers

Gelato Business

A FOUR-PART SERIES Last time, we looked at how integrating your business within the community better facilitated bonds between your business and your customers by allowing your business to become a source of local support. The next step in the process of reevaluating your business is getting your customers more involved. When people feel as… Read more »

A Quick Guide to Inventory Management

Inventory Management

Standard Inventory Management Terms First, it is important to understand frequently used inventory terminology and definitions: Cycle Count: A periodic count of all supplies and inventories. Reorder Point (ROP): The inventory level at which a new order should be placed. Economic Order Quantity (EOQ): The quantity to order once the reorder point is reached. Minimum… Read more »

The World of SOCIAL COUPONING – A Trip to the Bank or Bankruptcy?

Coupon

There’s a good, a bad and an ugly to the world of social couponing. The best way to avoid seeing your marketing investment flounder is to understand the intricacies of the strategy and investment before handing over your business’s marketing budget. A solid knowledge base and commitment to the program can result in a hefty… Read more »

Reevaluate Your Business: Part 2: Commiting to Your Community

Community

A FOUR-PART SERIES Part 2: Commiting to Your Community After taking an assessment of your business, its physical location and gaining an understanding of what steps can be taken to improve your business, let’s look at how community involvement can strengthen your ties to the people that comprise your customer base. Deciding How to Get… Read more »

What’s So Great About Vanilla?

Vanilla

You would be hard-pressed to find anyone in America who doesn’t know what vanilla is. It’s the best-selling flavor of ice cream with a segment share of 27.8%, according to a recent study by the NPD Group.To put that in perspective, the next best-selling flavor is chocolate with 14.3%, followed by strawberry and chocolate chip,… Read more »

Customer Q&A: Four Businesses. One Common Goal.

Gelato Business

America has proven to be a melting pot of different nationalities, cultures and backgrounds, resulting in an assortment of diverse flavors, spices and exotic taste experiences across the nation. Some of the most delightful and pleasing food experiences herald from the family of European specialty desserts made up of gelato, sorbetto, fine chocolates and sophisticated… Read more »

Sweet Reinvention

Sweet Reinvention

A closer look at the BIG trend of reinventing classic desserts As a professional marketer in the food industry, researching and reviewing the major trends in the industry and evaluating their staying power is a part of the everyday job. There are many trends that come and go like the seasons, while others are staples… Read more »

What Makes You a Dessert Expert?

Dessert Education

The value of formal education continues to be a widely debated topic among culinary professionals. Some of the industry’s most revered chefs have risen through the ranks of a family-owned bakery or restaurant, while others studied at some of the best culinary institutions around the world. So what is it that makes chefs and culinary… Read more »

Finding the Perfect Herb: The Chef’s Garden Is Simplifying the Journey for Pastry Chefs

Perfect Herbs

In between the haute restaurant cultures of New York City and Chicago lies a business in the small town of Huron, Ohio, that is cultivating its own chic food culture through artisanal produce and herbs. From micro greens and herbs to specialty edible flowers, The Chef’s Garden, a sustainable family farm, is luring in top… Read more »

Feature Customer Q&A: Who Says You Can’t Have What You Want?

Frozen Yogurt Shop

Discover the Secrets of Dessert Fare Served Across the U.S. from Three Unique Dessert Providers Americans have a weakness for a wide variety of sweet treats. In our search for heavenly palate-pleasers, top-quality service, impeccable taste and overall satisfaction, we’ve come across a few providers who make the dessert experience even more worthwhile. The overall… Read more »

Take a Summer Flavorcation

Flavorcation

Experience an Excursion of Tasty Treats from Across the Country California/West Coast Often setting trends that take the rest of the country by storm, the West Coast is known for its beautiful geography and beautiful people. Healthy items are at the top of the list for celebrities and locals alike in Los Angeles, CA, where… Read more »

Cultivating Customers – Dealing with Difficult Customers While Keeping Others Loyal

Difficult Customers

You open your store and your dreams lie before you. The customers line up at the door and the register starts ringing. Your shop becomes your home away from home. Then, your shop becomes a home away from home for others. Mixed in with the enjoyable customers lie the unpleasant. Learning how to navigate through… Read more »