As a business owner, you are motivated by pride, a strong work ethic and making your bottom line. When you are at your shop, you know that your customers are having the best experience possible. What about when you can’t be at your shop all the time? How do you ensure that your employees, who… Read more »
Cultivating Customers – Dealing with Difficult Customers While Keeping Others Loyal
You open your store and your dreams lie before you. The customers line up at the door and the register starts ringing. Your shop becomes your home away from home. Then, your shop becomes a home away from home for others. Mixed in with the enjoyable customers lie the unpleasant. Learning how to navigate through… Read more »