Can you keep a secret? You can try but let’s face it, sooner or later most secrets get leaked. This is precisely the point of the latest craze that has swept over the food industry – hidden offerings. This trend has been adopted by many operators across the country, bringing an array of benefits and… Read more »
Feature Article: Customer Q&A: Hotel Gelato & Fiasco Gelato: Canadian Flavor to Savor
Gelato’s undeniable popularity is international. It’s Europe’s crowned artisanal frozen delicacy, and North America is becoming more and more saturated in the sweet waves of authentic gelato and delightful swirls of soft serve. The magnitude of the dessert’s notoriety has gained a solid presence inside the borders of our northern neighbor, Canada, thanks to flourishing… Read more »
Tree Talk: HR Corner: Customer Service 101: Keeping your Cool with Not So Cool Customers
Social media continues to play an ever-expanding role in the foodservice industry, and although you may think about all the great opportunities, you must also be aware of the dangers. Lately, companies’ poor customer service has been exposed through online videos, blogs and Web reviews, to name a few. However, the most notorious cases, such… Read more »
Feature Customer Q&A: Keeping it Fresh
The guiding principle for consistently dishing out addictively delicious gelato not only depends on the quality of ingredients used, but also how and when the gelato is made. Producing fresh gelato, batch by batch, on a daily basis is what continuously draws customers back, sometimes twice in one day, to enjoy the final result of… Read more »
For the Love of Gelato … and More.
Gelato has been a frozen dessert delighting many for thousands of years, and is the original muse for modern treats such as American ice cream, custards and today’s froyo. With the zeal of American gelaterias like Ciao Gelato and Cold Spoons Gelato, as well as passion-driven ice cream retailers like OwowCow Creamery, it is no… Read more »
Customer Q&A: Four Businesses. One Common Goal.
America has proven to be a melting pot of different nationalities, cultures and backgrounds, resulting in an assortment of diverse flavors, spices and exotic taste experiences across the nation. Some of the most delightful and pleasing food experiences herald from the family of European specialty desserts made up of gelato, sorbetto, fine chocolates and sophisticated… Read more »
Feature Customer Q&A: Who Says You Can’t Have What You Want?
Discover the Secrets of Dessert Fare Served Across the U.S. from Three Unique Dessert Providers Americans have a weakness for a wide variety of sweet treats. In our search for heavenly palate-pleasers, top-quality service, impeccable taste and overall satisfaction, we’ve come across a few providers who make the dessert experience even more worthwhile. The overall… Read more »
Cultivating Customers – Dealing with Difficult Customers While Keeping Others Loyal
You open your store and your dreams lie before you. The customers line up at the door and the register starts ringing. Your shop becomes your home away from home. Then, your shop becomes a home away from home for others. Mixed in with the enjoyable customers lie the unpleasant. Learning how to navigate through… Read more »
Top Ten: Don’t Let the Slow Season Get You Down – 10 Ideas to Keep Profits & Customers Coming
1. Create a Desirable Atmosphere Seasons, holidays and even the time of day can evoke a different emotion and feeling for consumers, which can affect their buying habits. Decorate your store to match a season or holiday, and add elements such as music, featured products and lighting to complement those emotions and feelings. Adapting your… Read more »