Tree Talk: HR Corner: Customer Service 101: Keeping your Cool with Not So Cool Customers

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Social media continues to play an ever-expanding role in the foodservice industry, and although you may think about all the great opportunities, you must also be aware of the dangers. Lately, companies’ poor customer service has been exposed through online videos, blogs and Web reviews, to name a few. However, the most notorious cases, such… Read more »

Back To Our Roots: Talent, Team and Training

Training Center Team

Three Ts that have created the success of PreGel’s Professional Training Center PreGel AMERICA’s Professional Training Center (TC) has been instructing dessert-preneurs and professionals since 2005. It is certified by the American Culinary Federation and recently brought in some of the world’s best pastry chefs as instructors. Accomplishing that much in its six young years… Read more »

What Makes You a Dessert Expert?

Dessert Education

The value of formal education continues to be a widely debated topic among culinary professionals. Some of the industry’s most revered chefs have risen through the ranks of a family-owned bakery or restaurant, while others studied at some of the best culinary institutions around the world. So what is it that makes chefs and culinary… Read more »