Amid the growing concerns of the Coronoavirus (COVID-19) outbreak in the United States, we would like to remind you that our top priority is to provide everyone the best possible products and services, as well as to ensure the health and safety of our customers, employees and our community.
We want to take this opportunity to let you know of the policies and procedures we are putting in place surrounding the virus:
- Monitoring the situation by following guidance from the Centers for Disease Control (CDC)
- Limiting travel and event attendance and implementing quarantine measures for our staff
- Increasing the frequency and extent of our cleaning practices, such as additional wipe downs of all surfaces including our training centers, offices and warehouses
- Providing necessary resources to our guests and employees including hand sanitizers, extra soap and paper towels in the restrooms
We also wanted to address some questions you may have regarding PreGel products and the process of ordering them:
Q: Can we still pick up products at PreGel offices?
A: Yes, pickups for orders will still be available at our Charlotte, Dallas and Los Angeles locations.
Q: Can products be airfreighted from PreGel Italy?
A: No. Unfortunately at this time we are unable to airfreight our merchandise until further notice.
Q: Is there or will there be a shortage of PreGel products?
A: As of today, PreGel production managers in our Italy headquarters have confirmed that all products were being manufactured and shipped as usual. Most of PreGel America’s products are ordered based on a 6 to 7 month par level basis, so we have inventory for several months.
Q: Are PreGel products/packaging being affected by the virus?
A: In regards to items being shipped from around the world, Patricia A. Stinchfield, vice president of the National Foundation for Infectious Diseases (NFID) stated that the virus would not survive a trip from overseas. She adds “Outside the body, we believe this virus only survives on [an] object minutes to an hour or so. As always after handling things, wash your hands before touching your eyes, nose or mouth.”
“Because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures,” the CDC
Q: Can I get sick with COVID-19 from touching food, the food packaging, or food contact surfaces, if the coronavirus was present on it?
A: “Currently there is no evidence of food or food packaging being associated with transmission of COVID-19. Like other viruses, it is possible that the virus that causes COVID-19 can survive on surfaces or objects. For that reason, it is critical to follow the 4 key steps of food safety—clean, separate, cook, and chill.” U.S Food and Drug Administration.
As the situation is very fluid and evolves quickly, we will keep you informed of any updates.
If you have any other questions, comments or concerns, please feel free to contact us.
The PreGel Team
Phone: 704 707 0300